Sales & Refund Policy
The Modern Brandist
Last Updated: May 28, 2026
Thank you for choosing The Modern Brandist. This Sales & Refund Policy explains our pricing, payment terms, and refund procedures. By purchasing our services, you agree to the terms outlined below. This policy is part of our overall Terms of Use.
1. Pricing
All pricing is provided in your custom proposal or quote. Prices are quoted in U.S. Dollars (USD) and are valid for 30 days from the date of the proposal unless otherwise stated.
We offer several service packages:
Branding Strategy & Consulting
Social Media Management (monthly retainers)
One-time Projects (e.g., Brand Refresh, Content Audits)
Custom Packages
Pricing may vary based on scope, timeline, and specific client needs. We reserve the right to adjust pricing for future services or renewals.
2. Payment Terms
A 50% non-refundable deposit is required to secure your project start date and begin work.
The remaining balance is due according to the payment schedule in your contract (typically upon milestone completion or final delivery).
Monthly retainer clients are billed on the 1st of each month (or the agreed date) for that month’s services.
We accept payments via Stripe, bank transfer, or other methods specified in your invoice.
All payments are securely processed. We do not store full credit card details on our servers.
3. Invoicing
Invoices are sent via email. You are responsible for providing accurate billing information. Please review invoices promptly and notify us of any discrepancies within 7 days.
4. Refund Policy
Because our services are custom and involve significant time, creative work, and strategy, we generally do not offer refunds. However, we handle requests as follows:
Non-Refundable Items:
Deposits / Retainers
Any work already started or completed
Digital deliverables once delivered
Monthly management fees for services already rendered
Refund Eligibility:
Full refunds (minus transaction fees) may be issued only if we have not yet begun work on your project and you cancel within 7 days of payment.
Partial refunds may be considered on a case-by-case basis if less than 20% of the project has been completed.
No refunds will be issued for change of mind after work has started.
All refund requests must be submitted in writing to refunds@themodernbrandist.com with your invoice number and reason for the request. We will respond within 10 business days.
5. Cancellation Policy
Before project starts: You may cancel with written notice. Only the deposit may be partially refundable per the Refund Policy above.
During the project: You may request to pause or cancel. You will be billed for all work completed up to the cancellation date plus any non-recoverable costs.
Monthly Retainers: You may cancel with 30 days written notice. You are responsible for payment during the notice period.
6. Late Payments
Payments not received within 10 days of the due date are considered late.
Late fees of 1.5% per month (or the maximum allowed by law) may be applied.
We may pause work on your project until payment is received.
Persistent late payments may result in termination of services.
7. Taxes
You are responsible for all applicable sales, use, VAT, GST, or other taxes. These will be added to your invoice where required by law.
8. Chargebacks and Payment Disputes
Chargebacks or payment disputes are strongly discouraged. If you have an issue with a payment, please contact us first so we can resolve it directly. You agree to reimburse us for any losses, fees, or expenses caused by an unjustified chargeback.
9. Changes to This Policy
We may update this Sales & Refund Policy from time to time. The updated policy will be posted on this page with a new “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the new policy.
10. Contact Us
If you have any questions about pricing, payments, or refunds, please reach out:
Email: hello@themodernbrandist.com
Last Updated: May 28, 2026